First Impressions

These highly regarded and popular workshops are designed for organisations desiring the face and voice of their staff to reflect success, professionalism and excellence.

It is ideally suited to anyone liaising directly with both internal and external clients in a service capacity.

The training is structured to improve both telephone and face-to-face communication resulting in an excellent and lasting impression.

The workshop can cover any or all of the topics listed and can also be tailored to an organization’s specific requirements, or to an individual's needs.

These workshops can improve and create better working relationships between your staff which ultimately leads to a more positive company image and an improved professional and successful relationship with your clients.

Course duration: 4 hours.
Training is conducted in a one to one situation or in small groups to ensure maximum results.

First Impression Cost: Dependent on numbers and location.
Workshops on specific topics:Fee will be negotiated

TOPICS INCLUDE: 

  • First Impressions
    This topic covers the specifics of how to make an excellent and lasting first impression.
  • Changing habits
  • Presentation
    Grooming and successful dressing.
  • Diction
    This topic covers tone/pitch/volume/ pronunciation and grammatical correctness.
  • Body Language
    Positive non-verbal communication face to face and over the telephone.
  • The Smile
  • Reception/Front Desk Protocol
    From taking a message correctly—through to a professional approach and good manners at the front desk.
  • Working with Words
    Telephone etiquette—positive language = positive result.
  • Active Listening